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🔄 Returns and Refunds

In SensoLust, your satisfaction is our priority. However, due to the nature of our products, we apply a Strict return policy for hygiene and safety reasons.

📌 When can I request a refund or exchange?

✅ If the product arrives defective or damaged, have 7 business days from receiving the package to request an exchange or refund.
✅ If you receive a wrong product, please contact us immediately to arrange a replacement.

🚫 We do not accept returns if:

❌ The product has been opened, used or manipulated.
❌ The customer changes his mind after the purchase.
❌ The limits are exceeded 7 business days from receipt of the order.

📩 How to request a return or exchange?

1️⃣ Write an email to [tuemail@dominio.com] with the subject: Return - [Número de pedido].
2️⃣ Attach photos of the defective or incorrect product.
3️⃣ Our team will review your case and give you a response within a maximum of 48 business hours.
4️⃣ If the return is approved, you will receive instructions for reshipment or refund.

📌 Important: We do not accept returns without prior authorization from our team.

🚚 Shipments

• Delivery time: Orders are processed within a period of 24 business hours and the estimated delivery time is 3 to 8 business days, depending on your country.
• Discreet Shipping: All orders are shipped in Neutral and unidentified packages to ensure your privacy.
• Order tracking: Once your order has been shipped, you will receive a tracking number to monitor the status of your package.
• Shipping delays: SensoLust is not responsible for delays caused by external factors such as weather, logistical problems or customs regulations.